Privacy Policy

We collect information you provide directly to us, including:

• Account information — name, email address, and password when you create an account.
• Order information — shipping address, order history, and payment references (we never store card numbers).
• Communications — messages you send us and newsletter subscriptions.

We also collect certain information automatically when you use our site:

• Browser type, device type, and operating system.
• Pages visited and time spent on the site.
• IP address and approximate location (country/region level only).

We use the information we collect to:

• Process and fulfil your orders.
• Send order confirmations, shipping updates, and receipts.
• Respond to your questions and support requests.
• Send you marketing emails if you have opted in (you can unsubscribe at any time).
• Improve our website, products, and services.
• Detect and prevent fraud or abuse.
• Comply with legal obligations.

Payments are processed in GBP by Stripe. We do not store your card details. All payment data is handled directly by these providers under their own privacy policies and PCI-DSS compliance standards.

We do not sell your personal information. We may share it with:

• Service providers — delivery partners, payment processors, and email platforms that help us operate our business.
• Legal authorities — when required by law or to protect our rights.

All third parties are required to handle your data securely and only for the purposes we specify.

We use essential cookies to keep you signed in and remember your cart. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, but some features of the site may not work correctly.

We retain your account and order data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Request deletion of your data.
• Object to or restrict certain processing.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us at shenorespice@gmail.com or call us on 07487 310 660.

We use industry-standard security measures including HTTPS encryption, secure session management, and access controls to protect your data. No method of transmission over the internet is 100% secure, but we take every reasonable precaution.

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.